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At Thunmareshkhar, we want you to be completely satisfied with your handicraft supply purchases. You may return most items within 30 days of delivery for a full refund or exchange, provided they meet the conditions outlined below.
To be eligible for a return, your item must:
The following items cannot be returned:
To initiate a return, please follow these steps:
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. We recommend using a trackable shipping method and retaining your shipping receipt until your return is processed.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
If you need to exchange an item for a different size, color, or product, please contact us to arrange an exchange. Exchanges are subject to availability and must meet the same return conditions as standard returns.
If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
If you haven't received your refund after 10 business days, please:
Please ship returns to the address provided in your return authorization. Do not send returns to our main office address without prior authorization.
| Return Type | Timeframe | Refund Method |
|---|---|---|
| Standard Return | 30 days | Original payment method |
| Defective Item | 30 days | Replacement or refund |
| Exchange | 30 days | New item shipped |
For questions about returns, exchanges, or refunds, please contact us:
Email: info@thunmareshkhar.world
Address: Place Clermont Crossing, 80 S Abilene St, Aurora, CO 80012, United States
Phone: +13033437049